Frequently Asked Questions

Press the cylinder connector 3 to 5 times. Each time, make sure the air bubbles hit the bottom of the bottle, then stop. When you hear the "hiss" sound, it means there's enough gas to make soda water. Continue pressing will cause gas wastage and can potentially damage the machine inner mechanism. 

Q2. How can I determine the best number of presses for making good soda water?
The pressing frequency depends on the remaining gas volume. The fuller the gas cylinder (new), the fewer pumps needed, and vice-versa. A cylinder with gas weight between 0.8kg to 1.2kg.

Q3. I pressed it 3-5 times, but there is still not enough sparkling water.
Once carbonated, shake your bottle gently and let it sit for a while (eg: 5 seconds) to allow gas dissolves completely before pouring into a cup. Always use cold water as it can hold more CO2, resulting in stronger fizziness. 

Q4: Where can I refill empty CO2 cylinder?
Empty CO2 cylinder can be refiled at our designated Refill Hubs nationwide. We do offer refill for compatible cylinders too. Please check out your nearest refill locations here. We provide lifetime warranty for safety valve on your cylinder for each refill with us.

Q5. Why doesn't soda water produced from soda machine last longer than commercial soda water bought on-shelf?
Soda water from a soda machine doesn't last as long as commercial soda water like Singha, Schweppes, etc, which uses glass bottles and metal cans to maintain carbonation effectively. Commercial soda water also benefits from optimal storage and high-quality manufacturing.

Machine-produced soda water can lose gas quicker due to temperature changes, storage, and usage habits. Warmer water and stirring can make it less fizzy. However, soda machines are beneficial for cafes, restaurants, and homes by providing cost-effective, convenient, and customizable soda water on demand. 

Q6: Why is my CO2 gas cylinder depleting so fast? 
The efficiency of CO2 gas usage can vary based on individual usage habits. Ensuring proper storage, avoiding over-carbonation, and following the recommended usage instructions can help in maximizing the lifespan of the gas. Cylinder not screwed tightly onto the soda maker is another reason causing depletion. A fully filled cylinder weight 1.1kg to 1.2kg.

Q7. What should I do if I notice gas escaping from the cylinder connector, causing depletion?
Gas leakage from the cylinder connector can cause depletion. If you notice gas escaping from the connector, it is likely that the ejector pin inside is broken. Please contact us for a replacement.

Q8. During carbonating, sometimes air flowing out of the diffuser cap
This shows that the carbonation is adequate. Stop pumping as soon as you see air escaping from the diffuser cap. Continuous pumping can potentially damage to the inner mechanism.

Q9. Why does using a new gas cylinder sometimes cause a loud "pop" sound during carbonation?
New gas cylinders have high internal pressure, resulting in stronger reverse thrust. To manage this, avoid pressing the cylinder connector fully or slightly loosen the cylinder during the first few uses. Alternatively, you can press the cylinder connector a few times without the bottle to release some pressure before carbonating.