Frequently Asked Questions
Always fill the water up to maximum level. Press the cylinder connector 3 to 5 times (1-2 seconds each) until air bubble pockets hit the bottom of the bottle each time. Another way is to press and hold for 5-7 seconds. When you hear the "hiss" sound, it means there's enough gas to make soda water. Continue pressing will cause gas wastage and can potentially damage the machine inner mechanism.
Q2. How can I determine the best number of presses for making good soda water?
The pressing frequency & duration depends on the remaining gas volume. The fuller the gas cylinder (new), the fewer pumps or shorter duration is needed, and vice-versa. To ensure cost-saving, only carbonate when the bottle is filled up to maximum level. A cylinder with gas weight between 0.8kg to 1.2kg.
Q3. I pressed it 3-5 times, but there is still not enough sparkling water.
Once carbonated, give your bottle a few shakes to increase intensity of carbonation by ensuring gas dissolves completely before pouring into a cup. Use mineral water, preferably cold ones as it can hold more CO2, resulting in stronger fizziness. For best effect, store the carbonated water (with air-tight cap) inside a refrigerator for easy usage
Q4: Where can I refill empty CO2 cylinder?
Empty CO2 cylinder can be refiled at our designated Refill Hubs nationwide. We do offer refill for compatible cylinders too. Please check out your nearest refill locations here. We provide lifetime warranty for safety valve on your cylinder for each refill with us.
Q5. Why doesn't soda water produced from soda machine last longer than commercial soda water bought on-shelf?
Soda water from a soda machine doesn't last as long as commercial soda water like Singha, Schweppes, etc, which uses glass bottles and metal cans to maintain carbonation effectively. Commercial soda water also benefits from optimal storage and high-quality manufacturing.
Machine-produced soda water can lose gas quicker due to temperature changes, storage, and usage habits. Warmer water and stirring can make it less fizzy. However, soda machines are beneficial for cafes, restaurants, and homes by providing cost-effective, convenient, and customizable soda water on demand.
Q6: Why is my CO2 gas cylinder depleting so fast?
The efficiency of CO2 gas usage can vary based on individual usage habits. Ensuring proper storage (below 30° celsius), avoiding over-carbonation, and following the recommended usage instructions can help in maximizing the lifespan of the gas. Cylinder not screwed firmly onto the soda maker and carbonation at half-filled water bottle are other reasons causing depletion. A fully filled cylinder weight 1.15kg to 1.2kg.
Q7. What should I do if I notice gas escaping from the cylinder connector, causing depletion?
Gas leakage from the cylinder connector can cause depletion. If you notice gas escaping from the connector, it is likely that the temperature of cylinder before inserting into the machine is high (after producing 2 to 3 water bottles, this situation might stop). Second reason is the rubber o-ring was exhausted or not inserted firmly (loose). And the third reason can be that the ejector pin inside is broken. Please contact us if you need a replacement.
Q8. During carbonating, sometimes air flowing out of the infuser cap
This shows that the carbonation is adequate. Stop pumping as soon as you see air escaping from the diffuser cap. Continuous pumping can potentially damage to the inner mechanism.
Q9. Why does using a new gas cylinder sometimes cause a loud "pop" sound during carbonation?
New gas cylinders have high internal pressure, resulting in stronger reverse thrust. To manage this, avoid pressing the cylinder connector fully or slightly loosen the cylinder during the first few uses. Alternatively, you can press the cylinder connector a few times without the bottle to release some pressure before carbonating.
Q10. Why can't I press the cylinder connector even though I've used my strength to press?
We truly apologise for this inconvenience. Please try this method to check if it resolves the problem.
- Screw the gas cylinder onto the connector, then put inside machine
- Press the cylinder connector for approx. 5 to 10 times (without fixing the water bottle) to release some gas
- Fix the water-filled bottle and try to press again. Sparkling water should be successfully produced with 3 to 4 pumps.
Such a situation occur when cylinder weight at approximate less than 800g (almost emptied cylinder). If the cylinder has low internal pressure, residual CO₂ will escape upon connection as the system seeks pressure equilibrium—this is a normal gas law response. Simple change to a new cylinder and this issue will be resolved.
Even when unused, a CO₂ cylinder may lose pressure over time due to transit stress (bumpy & loose transit), temperature changes (especially store under prolong hot temperature above 30° celsius, eg: inside a car), handling impact (hit on hard surface), or natural wear and tear. These factors can cause micro-leaks that slowly release gas. We recommend checking that the cylinder weight between 1.15 - 1.2kg upon receiving, storing it upright in a cool, dry place, and avoid dropping or over-tightening during installation.
Usually, the leaking stops after making 2–3 bottles of sparkling water, once the cylinder cools down. But if your soda maker is also in a hot spot, the pressure might stay high and keep causing issues.
To avoid this:
• Store your CO₂ cylinder in a cool, dry place.
• Try to keep it between 20°C and 30°C.
• If it feels warm to the touch, let it cool down before using it.